FAQ
- Can I schedule a service appointment for installation or troubleshooting at a specific time?
Yes, you can schedule a service appointment for installation or troubleshooting at a specific time that is convenient for you. Please contact customer service to arrange the appointment.
- Can I suspend my internet service temporarily if I'll be away for an extended period?
Yes, we offer the option to suspend your internet service temporarily if you'll be away for an extended period. Please contact customer service to arrange the suspension.
- Can I transfer my current internet service to a new address if I move?
Yes, we offer options for transferring your internet service to a new address. Please contact us before your move to make arrangements.
- Can I upgrade or downgrade my internet plan?
Yes, you can upgrade or downgrade your internet plan at any time. Please contact our customer service team to discuss available options and any associated fees.
- Can I use my own modem/router with your internet service?
Yes, you can use your own modem/router, provided it is compatible with our service. We also offer them for purchase if needed.
- Do you offer bundled services such as internet and phone?
Yes, we offer bundled services to cater to your specific needs. Please check our website or contact customer service for available bundle options and pricing.
- Do you offer business internet solutions?
Yes, we provide tailored internet solutions for businesses of all sizes. Our business packages include dedicated support, faster speeds, and customizable features to meet your specific needs.
- Do you provide technical support for setting up home networks or troubleshooting internet issues?
Yes, our technical support team is available to assist you with setting up your home network and troubleshooting any internet-related issues you may encounter. You can reach them via phone.
- How do I access and manage my account online?
You can access and manage your account online through our customer portal. From there, you can view and pay your bill, update account information, and manage service settings.
- How do I check my internet usage or monitor my data usage?
You can typically check your internet usage and monitor data usage through your online account portal. If you need assistance, our customer service team can guide you through the process.
- How do I sign up for your internet service?
You can sign up for our internet service by visiting our website and following the instructions for new customer sign-up, or by contacting our customer service team.
- How do I troubleshoot common internet connectivity issues on my own?
We provide online resources and troubleshooting guides to help you resolve common internet connectivity issues. Please refer to our Blogs page to see if we have a guide for you. If you need further assistance, our technical support team is available to assist you. Call {{ company:phone_number }} for help.
- How do I upgrade my internet speed or change my service plan?
You can easily upgrade your internet speed by contacting our customer service team.
- Is there a setup fee for new internet service?
Yes, there will be a one-time setup fee for new internet service. This fee covers the cost of equipment installation and activation.
- Is your internet service available in rural areas?
We strive to extend our coverage to as many areas as possible, including rural locations. Please check our coverage map on the website or contact customer service to inquire about availability in your area.
- What are the speeds available in my area?
Internet speeds may vary depending on your location and the type of service available. Please check our website or contact our customer service for more information specific to your area.
- What equipment do I need for your internet service?
The equipment needed will depend on the type of service you choose. Generally, you'll need a modem and/or router provided by us or compatible with our service.
- What happens if I experience a service interruption?
In the event of a service interruption, please check our website or contact customer support for updates. We strive to resolve any issues promptly and minimize downtime for our customers.
- What happens if I need to cancel my internet service?
If you need to cancel your service, please contact our customer service team to discuss your options. We strive to make the cancellation process as smooth as possible for our customers.
- What is your policy regarding speed throttling or bandwidth limitations?
We do not throttle internet speeds or impose bandwidth limitations on our customers. You can enjoy your subscribed speed without any restrictions.
- What steps do you take to ensure reliable connectivity during inclement weather or natural disasters?
We have redundant systems in place and employ robust infrastructure to minimize disruptions during adverse weather conditions or emergencies. Our team works diligently to restore service promptly if any issues arise.